Electricity distribution has been a major challenge in Nigeria for decades. The country's power sector is often plagued by inadequate infrastructure, corruption, and other issues that make it difficult for many Nigerians to access reliable electricity. However, despite these challenges, one woman is making a significant impact in transforming electricity distribution in Nigeria. Her name is Folake Soetan, and she is a true power woman.
Folake Soetan is the CEO of Ikeja Electric, one of Nigeria's largest electricity distribution companies. She has been at the helm of the company for over four years, and under her leadership, Ikeja Electric has undergone a major transformation. Soetan's leadership has seen the company prioritize customer satisfaction and implement innovative solutions to improve its operations.
One of the major successes of Soetan's leadership at Ikeja Electric is seen in the company's customer-centric approach. To improve customer satisfaction, Soetan launched a "Customer Bill of Rights" that outlined the services that customers could expect from Ikeja Electric. The company also launched a customer care mobile app that made it easier for customers to access information about their accounts and report issues.
Under Soetan's leadership, Ikeja Electric has also invested in technology to improve its operations. The company has adopted a Geographic Information System (GIS) that enables it to map and monitor its network in real-time. This system has helped Ikeja Electric to identify areas that require maintenance, which has reduced downtime and improved customer satisfaction.
Soetan has also prioritized employee engagement and development. She has implemented several programs to promote employee welfare, including a wellness program that provides medical checkups and counseling to employees. The company has also launched a leadership academy to develop the skills of its staff.
Soetan's impact in transforming electricity distribution in Nigeria has not gone unnoticed. She has received several awards for her leadership, including the 2020 CEO Today Africa Award for her outstanding contribution to the power sector.
In a country where women are often underrepresented in senior leadership positions, Soetan's achievements are particularly inspiring. She is a role model for women and young girls in Nigeria, showing them that they too can excel in leadership positions and make a significant impact in their fields.
In conclusion, Folake Soetan is a power woman who is transforming electricity distribution in Nigeria. Her leadership at Ikeja Electric has improved customer satisfaction, increased operational efficiency, and prioritized employee welfare. Soetan's impact on the power sector in Nigeria is significant and inspiring, and she is truly a role model for young women in the country.